Major incident

Stonly: Platform outage

Affected: Stonly Editor, Stonly customers KB's - location N, Stonly customers KB's - location C, Knowledgebase search, Stonly Guides, Stonly Website

Current status of Stonly: Operational — live Stonly status

Timeline

1. Jul 16, 2026, 08:02 UTC
   investigating
   We're currently investing an issue with Stonly not loading and returning 504 Gateway Timeout error.
2. Jul 16, 2026, 08:17 UTC
   investigating
   The issue seems to be our cloud provider network problem. We've escalated the issue to their support and are trying to build a temporary workaround to restore services in parallel.
3. Jul 16, 2026, 08:32 UTC
   identified
   While we're working on resolving the underlying issue, we're actively working on implementing a workaround that should bring us back in the next 20 minutes
4. Jul 16, 2026, 08:42 UTC
   identified
   We're rolling back the workaround, restoring our services one after another
5. Jul 16, 2026, 08:48 UTC
   identified
   We were able to restore access to content hosted via stonly.com and it's subdomains. We're still evaluating how to restore access to knowledge bases hosted under custom domains.
6. Jul 16, 2026, 10:30 UTC
   monitoring
   We've implemented a workaround. Things are working as expected and we continue to monitor the situation.
7. Jul 16, 2026, 10:45 UTC
   resolved
   This incident has been resolved.

Updates as published by Stonly (original).