Major incident

Palo Alto Networks Cloud Services: Cortex Gateway (GOV) is currently experiencing degraded availability affecting the GW login page. Existing active sessions are expected to remain operational.

Affected: United States - Government, United States - Goverment, United States - Government

Current status of Palo Alto Networks Cloud Services: Minor issues — live Palo Alto Networks Cloud Services status

Timeline

1. May 14, 2026, 18:11 UTC
   investigating
   We are currently investigating this issue.
2. May 14, 2026, 18:17 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. May 14, 2026, 20:18 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. May 14, 2026, 22:16 UTC
   resolved
   This incident has been resolved.

Updates as published by Palo Alto Networks Cloud Services (original).