Major incident

Ecwid: New products / product updates are not displaying in Featured Products / categories in some stores

Affected: Storefront

Current status of Ecwid: Operational — live Ecwid status

Timeline

1. May 14, 2026, 17:45 UTC
   identified
   One of our servers has been experiencing issues since May 14, 1:30 UTC. This is causing new products and product changes not to appear on some storefronts. This issue may affect merchants who recently updated their catalog by adding new products or editing existing ones. We are currently working on restoring the service. At the moment, there is no ETA available. We are sorry for this disruption. The next update will be provided in 1 hour.
2. May 14, 2026, 18:58 UTC
   identified
   We are continuing to work on the fix right now.
3. May 14, 2026, 20:19 UTC
   monitoring
   We are currently monitoring the server update after the fix: the issue is expected to be resolved for most stores within the next 30 minutes. Within the next 2 hours, it should be fully resolved for all stores.
4. May 15, 2026, 05:45 UTC
   resolved
   The incident has been resolved.

Updates as published by Ecwid (original).