Major incident

Optum: System Incident - Absolute AR - Production

Affected: Absolute AR

Current status of Optum: Operational — live Optum status

Timeline

1. Sep 24, 2026, 17:41 UTC
   investigating
   The Enterprise Data Warehouse and embedded dashboards within the Absolute AR application may display outdated data
2. Sep 24, 2026, 19:21 UTC
   investigating
   Teams continued efforts to re-synchronize the affected data between AbsoluteAR and the Enterprise Data Warehouse. The team is scheduled to reconvene at 7:00 PM CT on 9/24/2026 to review the results of the re-synchronization activities, validate recovery progress, and determine the next course of action.
3. Sep 24, 2026, 22:59 UTC
   resolved
   Data synchronization between AbsoluteAR and the Enterprise Data Warehouse has been successfully restored. Affected reporting data has been refreshed, and services are operating normally. We appreciate your patience while our teams worked to resolve the issue.

Updates as published by Optum (original).