Major incident

Channel.io: Temporary issue detected with CoS

Affected: ✦ CoS

Current status of Channel.io: Operational — live Channel.io status

Timeline

1. Sep 23, 2026, 08:52 UTC
   investigating
   Temporary issue has been detected with CoS feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
2. Sep 24, 2026, 16:54 UTC
   resolved
   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: September 23, 2026 16:51:56 ~ September 25, 2026 01:54:00 (KST) (approximately 33 hours 2 minutes) - Affected Scope: Channels that used the Analytics feature during the incident - Incident Details: 1) Some figures were displayed differently from the actual data when viewing customer-related data in Analytics 2) Phone consultation statistics were displayed differently from the actual data 3) Some fields were not displayed in user chat analytics - Cause: During an improvement to the analytics data, an unintended change was applied to a specific component of the system, causing some data to be aggregated and displayed incorrectly. - Resolution: The affected data has been inspected, restored, and corrected. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Updates as published by Channel.io (original).