Major incident

Optum: System Incident - MEDICAL NETWORK RELAY EXCHANGE - Production

Affected: Portal

Current status of Optum: Operational — live Optum status

Timeline

1. Aug 26, 2026, 12:36 UTC
   investigating
   We are currently experiencing intermittent ConnectCenter login issues. After logging in and authenticating, some users are being redirected back to the login screen. Our team is actively investigating the issue and working toward a resolution. Users can try accessing ConnectCenter using a different browser, opening ConnectCenter in an Incognito/InPrivate browsing session, or waiting a few minutes before attempting to log in again. These methods have been successful in allowing some users to access the application while the issue is being investigated.
2. Aug 26, 2026, 14:40 UTC
   investigating
   The team is actively working through the issue and continuing troubleshooting efforts to resolve it. Users can try accessing ConnectCenter using a different browser, opening ConnectCenter in an Incognito/InPrivate browsing session, or waiting a few minutes before attempting to log in again. These methods have been successful in allowing some users to access the application while the issue is being investigated.
3. Aug 26, 2026, 15:54 UTC
   resolved
   Connect Center functionality has been restored, and all data is now fully available. Thank you for your patience while the issue was being resolved.

Updates as published by Optum (original).