Critical incident

Infobip: Global (Europe) - Customer Portal and HTTP API Degradation

Affected: Global (Europe), Global (Europe)

Current status of Infobip: Operational — live Infobip status

Timeline

1. Aug 26, 2026, 11:41 UTC
   investigating
   We are currently experiencing issues affecting accessibility to and functionalities of our Customer Portal and HTTP API endpoints. The issues are being investigated and we will keep you posted with further updates.
2. Aug 26, 2026, 11:59 UTC
   identified
   We have identified the root cause of the issue and mitigation steps are being rolled out. Customer Portal and HTTP API are showing improvements, however, you may still experience issues when attempting to log in to the Customer Portal or targeting api.infobip.com HTTP API endpoints. We will keep you posted with further updates
3. Aug 26, 2026, 12:22 UTC
   monitoring
   A fix has been implemented and we are currently monitoring results. We will keep you posted with further confirmation.
4. Aug 26, 2026, 12:56 UTC
   resolved
   The issue has been successfully resolved and the affected services are fully operational. During the below specified timeframe, our Customer Portal and api.infobip.com HTTP API endpoints on the Global (Europe) location were intermittently inaccessible, with the situation gradually improving as mitigation progressed towards the specified end time. Start (UTC): 26 August 11:36 End (UTC): 26 August 12:28 Impact: Customer Portal and HTTP API degradation

Updates as published by Infobip (original).