Major incident

Qualys: US Platform 2: Portal Indexing Lag (IM-12836)

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM), Unified Dashboard (UD)

Current status of Qualys: Under maintenance — live Qualys status

Timeline

1. Aug 26, 2026, 13:06 UTC
   investigating
   Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Note: All scans and APIs are functioning properly. Further updates will be shared as they become available.
2. Aug 26, 2026, 13:07 UTC
   investigating
   We are continuing to investigate this issue.
3. Aug 26, 2026, 20:17 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Aug 28, 2026, 03:32 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).