Major incident

Wunderkind: Dynamic coupon codes failing in onsite campaigns and email/SMS sends

Affected: Behavioral Email, Welcome Text, Coupon Service

Current status of Wunderkind: Operational — live Wunderkind status

Timeline

1. Aug 7, 2026, 16:12 UTC
   investigating
   We are investigating an issue affecting campaigns that use dynamic coupon codes. Onsite campaigns are displaying a "coupon error" in place of the code, and emails and text messages that dynamically populate a coupon code — including Behavioral Welcome messages — are failing to send.
2. Aug 7, 2026, 16:21 UTC
   resolved
   The issue affecting dynamic coupon codes has been resolved. Onsite campaigns are now displaying coupon codes correctly, and emails and text messages with dynamic coupon codes are sending normally. We apologize for the disruption.

Updates as published by Wunderkind (original).