Critical incident

Nextiva: NEXT and XBert Issues

Affected: NEXT Calling, NEXT SMS, NEXT Email, XBert

Current status of Nextiva: Operational — live Nextiva status

Timeline

1. May 21, 2026, 17:39 UTC
   investigating
   A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
2. May 21, 2026, 18:02 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. May 21, 2026, 18:32 UTC
   identified
   We are continuing to work on the fix for this issue.
4. May 21, 2026, 18:51 UTC
   identified
   We are continuing to work on a fix for this issue.
5. May 21, 2026, 19:19 UTC
   identified
   Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.
6. May 21, 2026, 19:53 UTC
   identified
   Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.
7. May 21, 2026, 20:19 UTC
   identified
   While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.
8. May 21, 2026, 20:30 UTC
   monitoring
   We continue to see full functionality of core services and will continue to monitor for full resolution.
9. May 21, 2026, 21:02 UTC
   resolved
   This incident has been resolved.

Updates as published by Nextiva (original).