Major incident

Housecall Pro: CSR AI Service Disruption

Affected: CSR AI

Current status of Housecall Pro: Operational — live Housecall Pro status

Timeline

1. May 21, 2026, 16:39 UTC
   investigating
   We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider. Non-AI CSR functionality is not impacted. We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
2. May 21, 2026, 16:50 UTC
   investigating
   We are continuing to investigate this issue.
3. May 21, 2026, 17:20 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. May 21, 2026, 18:44 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. May 21, 2026, 18:49 UTC
   resolved
   This incident has been resolved.

Updates as published by Housecall Pro (original).