Critical incident

MRI Software: Agency Central - Reported Incident - Resolved

Affected: Agency Central

Current status of MRI Software: Operational — live MRI Software status

Timeline

1. Jul 13, 2026, 11:27 UTC
   investigating
   Dear MRI Client, We are aware of a potential issue which started on 13-July-2026 at 11:15 UTC affecting Agency Central . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
2. Jul 13, 2026, 13:25 UTC
   identified
   Dear MRI Client, We have identified the source of the issue affecting Agency Central . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
3. Jul 13, 2026, 14:41 UTC
   resolved
   Dear MRI Client, Normal service has now been restored for Agency Central . The issue was fully resolved on 13-July-2026 at 14:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Updates as published by MRI Software (original).