Major incident

Amplitude: Custom Metrics – Metric Details Page Unavailable

Affected: Web Reporting

Current status of Amplitude: Operational — live Amplitude status

Timeline

1. Jul 13, 2026, 11:41 UTC
   investigating
   Since 2026-07-12 11:47:42 PM PDT (2026-07-13 07:47:42 AM CET), we have been experiencing issues with the Amplitude user interface (UI). Currently, the Custom Metrics metric details page may fail to load or display an error. Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time. We will provide the next update by 6:00 AM PDT.
2. Jul 13, 2026, 14:05 UTC
   identified
   We have identified the root cause and a fix is being deployed. We will post an update as the deployment completes.
3. Jul 13, 2026, 14:32 UTC
   monitoring
   A fix has been deployed and the metric details page is loading normally again. We are monitoring error rates to confirm full recovery across all regions before resolving. No data was lost during this incident.
4. Jul 13, 2026, 14:59 UTC
   resolved
   The incident has been resolved and the Custom Metrics metrics details page displays normally now.

Updates as published by Amplitude (original).