Major incident

Mews: Downgraded Performance - Delayed emails

Current status of Mews: Operational — live Mews status

Timeline

1. Oct 19, 2026, 19:00 UTC
   investigating
   We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience.
2. Oct 19, 2026, 19:40 UTC
   monitoring
   Email delivery has recovered and has been running normally since approximately 21:20 CEST. The backlog of delayed emails has been sent. The cause was a slowdown in the service that processes the email queue. We have restored full capacity and are monitoring closely to confirm it remains stable.
3. Oct 19, 2026, 22:13 UTC
   resolved
   Between approximately 16:50 and 19:20 UTC, outgoing emails from Mews were delayed by up to 45 minutes. This affected all email types, including two-factor authentication and sign-in emails, booking confirmations, invoices, and guest communications. As a result, some users were unable to sign in to Mews during this period. The cause was a progressive slowdown in the background service that processes the email queue. We restored full processing capacity at 19:20 UTC, after which the backlog of delayed emails was sent and delivery returned to normal. We have monitored the service since then and confirmed that it remains stable. We apologize for the disruption.

Updates as published by Mews (original).