Minor incident

balena.io: Elevated API Errors

Oct 19, 2026, 18:30 UTC

started

19:30 UTC

resolved

1 h

duration

Affected: API, Dashboard

Current status of balena.io: Operational — live balena.io status

Timeline

Oct 19, 2026, 18:30 UTC
investigating
We're experiencing an elevated level of API errors (device logs) and are currently looking into the issue.
Oct 19, 2026, 18:50 UTC
monitoring
We have identified the cause and have taken measures for system restoring, we are monitoring and seeing improvements on logs stability and reporting
Oct 19, 2026, 19:30 UTC
resolved
This incident has been resolved.
Oct 20, 2026, 20:32 UTC
postmortem
A change to the caching mechanism inadvertently omitted our logs backend read-context handling, causing customer log queries to fail. Log ingestion was unaffected, and no logs were lost. To prevent a recurrence, we’ve updated our unit tests to match our production logs backend structure, so changes like this will be caught before release.

Updates as published by balena.io (original).

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