Major incident

Mews: Issue with check in flow in Mews

Affected: Mews Operations

Current status of Mews: Operational — live Mews status

Timeline

1. Oct 18, 2026, 03:23 UTC
   identified
   The Mews team identified an issue with the chekcing flow in selected properties and we are working on a resolution. Further updates will follow as we make progress.
2. Oct 18, 2026, 04:39 UTC
   resolved
   This issue is now resolved, some properties saw slow responses and errors in Mews when checking in guests or making changes to reservations. This included changing dates, adding products, cancelling and locking reservations. Some actions took around 30 seconds and then failed. Viewing reservations and checking out guests were not affected. We are sorry for the disruption to your front desk. We’re reviewing what happened so we can catch this kind of issue sooner in future.

Updates as published by Mews (original).