Critical incident

Mews: An issue with sending inventory updates to Booking.com

Affected: Mews Marketplace

Current status of Mews: Operational — live Mews status

Timeline

1. Oct 22, 2026, 11:58 UTC
   investigating
   We are currently investigating an issue with delivering inventory updates to Booking.com. All requests are queued and waiting on our side for booking.com to accept them. Once the issue will be resolved, we will push all the queued data.
2. Oct 22, 2026, 12:15 UTC
   identified
   We have identified the cause to be on Booking.com side. We are reaching out to them to resolve the issue as soon as possible. Reservations are still coming in, the issue affects only sending inventory updates (i.e. availability, prices and restrictions).
3. Oct 22, 2026, 13:03 UTC
   identified
   Booking.com is actively working on fixing the issue. It is classified as Major disruption of their service. The incident can be observed here - https://connectivity-status.booking.com/ Unfortunately, the issue has also started affecting reservation delivery, so we can confirm the are no reservations delivered. Therefore we decided to reclassify the incident as critical. Once the issue will be resolved on Booking.com side, we will handle the recovery of reservations, as well as missed inventory updates.
4. Oct 22, 2026, 14:45 UTC
   identified
   The issue on Booking.com's side remains unresolved, and inventory updates and reservation delivery are still affected. We are continuing to monitor the situation and preparing the recovery process so we can start processing queued inventory updates and recover affected reservations as soon as Booking.com restores its services. We will provide another update as soon as there is meaningful progress.
5. Oct 22, 2026, 15:27 UTC
   resolved
   Booking.com has resolved the issue! We are staring the recovery process of inventory updates. The changes made between created between 11:00am UTC and 15:00 UTC today were delivered to booking.com with a delay. We can also confirm that we see reservations coming in from Booking.com. We expect Booking.com to send us all reservations (created or modified) during the outage interval. We are still monitoring the recovery process

Updates as published by Mews (original).