Minor incident

Mercari: Some (0.2%) of iOS App customers can't access Help Center

Affected: Customer Service

Current status of Mercari: Operational — live Mercari status

Timeline

1. Oct 19, 2026, 21:57 UTC
   investigating
   For the customers who can't access our Help Center please contact us via email [email protected]. We apologize for the inconvenience
2. Oct 20, 2026, 23:50 UTC
   resolved
   This incident has been resolved.

Updates as published by Mercari (original).