Major incident

Mercari: Seller Dashboard and item view counts not updating

Affected: Listing

Current status of Mercari: Operational — live Mercari status

Timeline

1. Aug 15, 2026, 01:24 UTC
   identified
   Item view counts and other seller metrics are not updating. This affects the Seller Dashboard as well as the view counts shown for each item on My listings(web) and the Selling page (app). The numbers you see may be from a previous day. This affects the display of these numbers only. Your listings, orders, and shipping are not affected, and click and like counts are still updating. No data has been lost. Views and other metrics continue to be recorded and will appear once updates resume. We are working to restore normal data updates and will post an update here.
2. Aug 17, 2026, 16:52 UTC
   resolved
   This incident has been resolved.

Updates as published by Mercari (original).