Major incident
Mercari: Some support requests temporarily unavailable
Sep 20, 2026, 19:18 UTC
started
17:20 UTC
resolved September 29, 2026
8 days 22 h
duration
Affected: Customer Service
Current status of Mercari: Operational — live Mercari status
Timeline
- Sep 20, 2026, 19:18 UTCinvestigatingSome support requests may not go through right now. We're working on restoring full access and will post an update here once it's available.
- Sep 29, 2026, 17:20 UTCresolvedThis incident has been resolved.
Updates as published by Mercari (original).
More Mercari incidents
- October 23, 2026 Some Instant Pay payouts may be delayed or show an incorrect status
- October 21, 2026 Possible temporary maintenance on Mercari
- October 19, 2026 Some (0.2%) of iOS App customers can't access Help Center
- August 15, 2026 Seller Dashboard and item view counts not updating
- July 29, 2026 Delays with Order Delivery Statuses & Ratings