Major incident

Knock: Warehouse message synchronization delayed

Current status of Knock: Operational — live Knock status

Timeline

1. Oct 1, 2026, 14:09 UTC
   identified
   Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.
2. Oct 1, 2026, 16:06 UTC
   identified
   We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data.
3. Oct 2, 2026, 02:56 UTC
   identified
   We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed.
4. Oct 2, 2026, 04:16 UTC
   monitoring
   We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.
5. Oct 2, 2026, 21:05 UTC
   resolved
   We're back to normal sync schedules for our data warehouse connector.

Updates as published by Knock.