Major incident

Knock: July message data delayed

Current status of Knock: Operational — live Knock status

Timeline

1. Jul 1, 2026, 21:53 UTC
   monitoring
   Message data synchronization into downstream customer data warehouse destinations is delayed for messages created after 8 PM ET on June 30, 2026. We have implemented a fix. We expect the issue to be fully resolved following the nightly synchronization job scheduled on July 2nd, 2026.
2. Jul 3, 2026, 00:12 UTC
   resolved
   This incident has now been resolved and the service is now fully operational.

Updates as published by Knock.