Critical incident

Knock: Workflow engine outage

Current status of Knock: Operational — live Knock status

Timeline

1. Jul 10, 2026, 15:17 UTC
   investigating
   We're currently investigating an issue with our service. We'll have an update soon.
2. Jul 10, 2026, 15:28 UTC
   identified
   We've identified the issue with the service and are actively working on a fix. We're seeing workflows and message deliveries process again at the usual rate.
3. Jul 10, 2026, 15:33 UTC
   monitoring
   A fix has been implemented, and we're currently monitoring the service. All our services seem to be recovering. We're in the process of replaying any failed work that happened during the window. We expect there was no loss of workflows during this incident, but some work may have been delayed.
4. Jul 10, 2026, 15:40 UTC
   resolved
   This incident has now been resolved and the service is now fully operational. We're replaying any jobs that may have failed during the window. All our processing queues are fully caught up. We will share a full post mortem as soon as possible.

Updates as published by Knock.