Major incident

Knock: Knock dashboard login magic links are unavailable

Current status of Knock: Operational — live Knock status

Timeline

1. Sep 21, 2026, 18:22 UTC
   investigating
   We're currently investigating an issue with dashboard login via magic link. Sign-in via google and passkey are not impacted. Message sending via API is not affected.
2. Sep 21, 2026, 18:41 UTC
   monitoring
   A fix has been implemented, and we're currently monitoring the service.
3. Sep 21, 2026, 19:24 UTC
   resolved
   This incident is resolved, and magic link login is fully functional. Malicious activity caused our email provider to flag the Knock dashboard's transactional emails, disrupting magic link deliverability. We've blocked the activity and restored email delivery. Only Knock's emails from [email protected] were impacted. Customer email channels were unaffected.

Updates as published by Knock.