OutageDB

Minor incident

BugSnag SaaS at bugsnag com: Issues with the Traces and Spans API

Oct 1, 2026, 14:34 UTC
started
13:07 UTC
resolved October 3, 2026
46 h 33 min
duration

Affected: BugSnag OTLP Trace Reporting API

Current status of BugSnag SaaS at bugsnag com: Operational — live BugSnag SaaS at bugsnag com status

Timeline

  1. Oct 1, 2026, 14:34 UTC
    investigating
    We are experiencing issues with the Traces and Spans API and are investigating the matter. There may be data loss in your performance metrics during this period, although BugSnag's Performance SDKs will retry sending trace and span data.
  2. Oct 1, 2026, 20:18 UTC
    investigating
    We've deployed a workaround and the service has stabilized. We'll continue to monitor system performance as the investigation continues.
  3. Oct 2, 2026, 18:38 UTC
    monitoring
    A permanent fix has been implemented and services have returned to typical operation. The team will continue monitoring to ensure consistent system performance.
  4. Oct 3, 2026, 13:07 UTC
    resolved
    This incident has been resolved.

Updates as published by BugSnag SaaS at bugsnag com (original).

Other services with incidents at the same time

This was part of a wider event: 27 services reported incidents within the hour.