Major incident

Klarna: Customer Service Chat & Phone Support is experiencing issues

Affected: Europe, Europe, North America, North America, Asia Pacific, Asia Pacific

Current status of Klarna: Operational — live Klarna status

Timeline

1. Mar 25, 2026, 11:10 UTC
   investigating
   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.
2. Mar 25, 2026, 11:41 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Mar 25, 2026, 11:42 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Mar 25, 2026, 11:56 UTC
   resolved
   This incident has been resolved.

Updates as published by Klarna (original).