Major incident

Box: [Medium] Issues Accessing the Admin Console Dashboard

Affected: Admin Console & Functionality

Current status of Box: Operational — live Box status

Timeline

1. Mar 25, 2026, 11:44 UTC
   investigating
   Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
2. Mar 25, 2026, 12:23 UTC
   identified
   Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
3. Mar 25, 2026, 13:36 UTC
   monitoring
   Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
4. Mar 25, 2026, 14:03 UTC
   resolved
   After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Updates as published by Box (original).