Critical incident

Klara: Klara Unresponsive - 03317688

Affected: Web Browser Access, Mobility App, Messaging, Video Visits, Klara Website Widget, Chrome Extension

Current status of Klara: Operational — live Klara status

Timeline

1. Apr 16, 2026, 17:18 UTC
   investigating
   We have reports that Klara is unresponsive or extremely slow. We are working to identify the issue and will update soon.
2. Apr 16, 2026, 18:00 UTC
   monitoring
   Our team has identified the issue and implemented a fix and functionality should be returning to normal. We will continue to monitor.
3. Apr 16, 2026, 18:35 UTC
   resolved
   This issue has been resolved.

Updates as published by Klara (original).