Major incident

Salsify: Digital Asset Feed generating blank export

Affected: Salsify Application, Catalog Sites

Current status of Salsify: Minor issues — live Salsify status

Timeline

1. Apr 16, 2026, 18:06 UTC
   investigating
   We have identified an issue that causes blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
2. Apr 16, 2026, 18:42 UTC
   monitoring
   We have identified and corrected an issue that was generating blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. If you continue to see issues with generating a Digital Asset export, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
3. Apr 16, 2026, 19:50 UTC
   resolved
   This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Updates as published by Salsify (original).