OutageDB

Major incident

Kaseya: Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'

Oct 26, 2026, 14:17 UTC
started
ongoing
not resolved yet
—
duration

Affected: SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management, SaaS Protection Restores/Exports

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

  1. Oct 26, 2026, 14:17 UTC
    investigating
    We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts. The Kaseya Engineering Team is actively investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Updates as published by Kaseya (original).

Other services with incidents at the same time

This was part of a wider event: 17 services reported incidents within the hour.

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