Minor incident

Lightspeed: Stale/Missing Data in Backoffice Reports

Affected: Back Office - Reporting

Current status of Lightspeed: Operational — live Lightspeed status

Timeline

1. Oct 1, 2026, 19:02 UTC
   monitoring
   Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
2. Oct 1, 2026, 19:07 UTC
   monitoring
   We are continuing to monitor for any further issues.
3. Oct 2, 2026, 18:31 UTC
   resolved
   The issue has been resolved. Reporting for October 1 is now complete and up to date. Backoffice reports and the FinancialAPI v1 and v2 now show all October 1 sales and any delayed scheduled report emails have been delivered. October 1 report totals can be used for reconciliation as normal. If you still see a difference, please contact Support with the report name, location and date.

Updates as published by Lightspeed (original).