Major incident

Kaseya: Autotask - UK01 and UK02 Zones - Emails not being sent or received

Affected: UK (United Kingdom), UK 2 (United Kingdom)

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Sep 4, 2026, 12:43 UTC
   identified
   We are aware of a problem where users on UK01 and UK02 who use Outlook as their email service are not having their Emails be sent and received. The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Sep 4, 2026, 19:40 UTC
   resolved
   Microsoft has fixed the issue with receiving email from external domains. We have verified that emails are now getting processed without issue. This incident is resolved.

Updates as published by Kaseya (original).