Critical incident

University of Waterloo: Network interruption at remote sites - Outage

Sep 4, 2026, 13:11 UTC

started

13:11 UTC

resolved

<1 min

duration

Affected: Internet

Current status of University of Waterloo: Minor issues — live University of Waterloo status

Timeline

Sep 4, 2026, 13:11 UTC
investigating
The follow remote campus sites experienced an interruption to network connectivity to main campus and the internet from approximately 8:45 AM until 9:10 AM. IST will contact the service provider for further information. ARC CAT IA IHB PHR IST
Sep 4, 2026, 13:11 UTC
resolved
The follow remote campus sites experienced an interruption to network connectivity to main campus and the internet from approximately 8:45 AM until 9:10 AM. IST will contact the service provider for further information. ARC CAT IA IHB PHR IST

Updates as published by University of Waterloo (original).

This was part of a wider event: 14 services reported incidents within the hour.

Descript 13:53 UTC · Some Transcription requests are failing
Granola 13:05 UTC · Granola app services down
SimplePractice 12:45 UTC · Customers unable to create appointments
Kaseya 12:43 UTC · Autotask - UK01 and UK02 Zones - Emails not being sent or received
Register IT 12:35 UTC · Rallentamenti del servizio invio email
GoTo 12:31 UTC · Emails not being delivered to customers