Major incident

Island: Secure Viewer Issue

Affected: US - Data Services, EU - Data Services, UK - Data Services, Canada - Data Services, AU - Data Services, CN - Data Services

Current status of Island: Operational — live Island status

Timeline

1. May 4, 2026, 05:59 UTC
   investigating
   We have identified the issue affecting Secure Viewer where users may see the error: “Connection is lost — you can still view the document.” Our team is actively investigating the root cause and working toward a resolution. We will continue to provide updates as more information becomes available.
2. May 4, 2026, 06:21 UTC
   investigating
   We are continuing to investigate the issue affecting Secure Viewer. Our team remains actively engaged and working toward a resolution. We will provide further updates as soon as more information is available. Thank you for your continued patience.
3. May 4, 2026, 06:29 UTC
   investigating
   The issue affecting Secure Viewer has been identified, and our team is actively working on a fix. We will share further updates as progress is made. Thank you for your patience.
4. May 4, 2026, 06:50 UTC
   investigating
   The issue affecting Secure Viewer has not yet been resolved. Our team is actively working on implementing a fix and will provide updates as progress is made.
5. May 4, 2026, 06:58 UTC
   monitoring
   The issue affecting Secure Viewer has been resolved, and the service is now operating normally. We are continuing to monitor to ensure stability.
6. May 4, 2026, 07:01 UTC
   resolved
   The issue affecting Secure Viewer has been resolved, and full functionality has been restored.

Updates as published by Island (original).