Major incident

Island: Login issue

Affected: US - Browser, EU - Browser, UK - Browser, Canada - Browser, AU - Browser, CN - Browser, US - Mobile Browser, EU - Mobile Browser, UK - Mobile Browser, Canada - Mobile Browser, AU - Mobile Browser, CN - Mobile Browser, US - Management Console, EU - Management Console, UK - Management Console, Canada - Management Console, AU - Management Console, CN - Management Console

Current status of Island: Operational — live Island status

Timeline

1. Apr 22, 2026, 14:08 UTC
   investigating
   Some users might be experiencing intermittent errors when trying to log into the Island Browser or the Island Management Console. We are investigating and will be updating shortly.
2. Apr 22, 2026, 14:20 UTC
   identified
   Some users may be experiencing intermittent errors when attempting to log into the Island Browser or the Island Management Console. Importantly, users who are already logged in to the Island Browser or who have an active Management Console admin session are not impacted and can continue working as normal.
3. Apr 22, 2026, 14:38 UTC
   monitoring
   Some users may be experiencing intermittent errors when attempting to log into the Island Browser or the Island Management Console. Importantly, users who are already logged in to the Island Browser or who have an active Management Console admin session are not impacted and can continue working as normal. We are continuing to investigate the identified issue and will provide further updates as more information becomes available.
4. Apr 22, 2026, 15:02 UTC
   identified
   Some users may be experiencing intermittent errors when attempting to log into the Island Browser or the Island Management Console. Importantly, users who are already logged in to the Island Browser or who have an active Management Console admin session are not impacted and can continue working as normal. We are continuing to investigate the identified issue and will provide further updates as more information becomes available.
5. Apr 22, 2026, 15:18 UTC
   identified
   Some users may be experiencing intermittent errors when attempting to log into the Island Browser or the Island Management Console. While many users who are already logged in to the Island Browser or who have an active Management Console admin session can continue working as normal, some existing sessions may also be intermittently impacted. We are continuing to investigate the identified issue and will provide further updates as more information becomes available.
6. Apr 22, 2026, 16:10 UTC
   identified
   Some users may be experiencing intermittent errors when attempting to log into the Island Browser or the Island Management Console. While many users who are already logged in to the Island Browser or who have an active Management Console admin session can continue working as normal, some existing sessions may also be intermittently impacted. We are still actively investigating the issue and will provide further updates as more information becomes available.
7. Apr 22, 2026, 16:51 UTC
   monitoring
   The issue impacting login to the Island Browser and Island Management Console has been resolved. Users should now be able to log in normally. We are continuing to monitor the environment closely to ensure ongoing stability.
8. Apr 22, 2026, 17:10 UTC
   resolved
   The issue impacting login to the Island Browser and Island Management Console has been fully resolved. A corrective change was implemented to address the underlying cause, and login functionality has been restored for all affected users. During the incident, while many existing Island Browser sessions and active Management Console admin sessions continued to operate normally, some users may have experienced intermittent impact within existing sessions. We have validated the fix and completed an extended monitoring period to ensure stability. All systems are operating as expected.

Updates as published by Island (original).