Major incident

Island: Login issue

Affected: US - Browser, EU - Browser, UK - Browser, Canada - Browser, AU - Browser, CN - Browser, US - Mobile Browser, EU - Mobile Browser, UK - Mobile Browser, Canada - Mobile Browser, AU - Mobile Browser, CN - Mobile Browser, US - Management Console, EU - Management Console, UK - Management Console, Canada - Management Console, AU - Management Console, CN - Management Console, US - Identity Services, EU - Identity Services, UK - Identity Services, Canada - Identity Services, AU - Identity Services, CN - Identity Services

Current status of Island: Operational — live Island status

Timeline

1. Jul 2, 2026, 08:13 UTC
   investigating
   Some users might be experiencing intermittent errors when trying to log into the Island Browser or the Island Management Console. Existing sessions are not impacted. We are investigating and will provide an update shortly.
2. Jul 2, 2026, 08:29 UTC
   resolved
   The issue impacting login to the Island Browser and Island Management Console has been fully resolved. A corrective change was implemented to address the underlying cause, and login functionality has been restored for all affected users. Throughout the incident, existing Island Browser sessions and active Management Console admin sessions remained unaffected and continued to operate normally. We have validated the fix and completed an extended monitoring period to ensure stability. All systems are operating as expected.

Updates as published by Island (original).