Minor incident

Infobip: Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services

Affected: Global (Europe), Global (Europe), Global (Europe), Brazil, Brazil, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, Canada, Great Britain, Great Britain, Great Britain, EU Region-locked, Global (Europe), India, India, India, Global (Europe), India, Indonesia, Indonesia, Indonesia, Great Britain, Indonesia, Hong Kong, Mexico, Mexico, Mexico, Mexico, India, Pakistan, Pakistan, Pakistan, Pakistan, Indonesia, Qatar, Qatar, Qatar, Qatar, Saudi Arabia, Saudi Arabia, Saudi Arabia, Malaysia, Saudi Arabia, Turkey, Turkey, Turkey, Singapore, Mexico, United Arab Emirates, United Arab Emirates, United Arab Emirates, United Arab Emirates, Pakistan, United States, United States, United States, United States, Qatar, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates, United States, Vietnam

Current status of Infobip: Operational — live Infobip status

Timeline

1. Oct 7, 2026, 07:28 UTC
   investigating
   We are currently experiencing performance issues affecting the processing of traffic related to SaaS, CPaaS and Broadcast services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
2. Oct 7, 2026, 07:52 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 7, 2026, 08:20 UTC
   identified
   The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
4. Oct 7, 2026, 08:53 UTC
   resolved
   The issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in SaaS, CPaaS, and Broadcast services, which may have caused delays in traffic processing or unresponsiveness. Start (UTC): 07 October 2026 07:15 End (UTC): 07 October 2026 08:35

Updates as published by Infobip (original).