Critical incident

Infobip: Pakistan - Portal login degradation and Customer Portal service intermittent

Affected: Pakistan, Pakistan

Current status of Infobip: Operational — live Infobip status

Timeline

1. Sep 17, 2026, 15:31 UTC
   investigating
   We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected. Our team is actively working to resolve the issue.
2. Sep 17, 2026, 17:18 UTC
   monitoring
   We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints. More information to follow in the next update.
3. Sep 17, 2026, 17:55 UTC
   resolved
   The connectivity issue affecting our Pakistan Data Center has been resolved. Start (UTC): 17 September 2026 15:12 End (UTC): 17 September 2026 17:18 Service to portal-pk2.infobip.com and related endpoints has returned to normal. We apologize for any inconvenience caused.

Updates as published by Infobip (original).