Major incident

RIPE NCC: Document Retrieval Failure in Document Management System (Alfresco)

Affected: LIR (Member) Portal

Current status of RIPE NCC: Minor issues — live RIPE NCC status

Timeline

1. Aug 26, 2026, 11:24 UTC
   investigating
   We are currently investigating an issue affecting our Document Management System. Because of this, we are experiencing delays in processing documents related to all request types, M&A requests, and resource transfers. Our team is working to restore full service as quickly as possible. We apologise for the inconvenience and will provide an update once more information is available.
2. Aug 27, 2026, 08:55 UTC
   monitoring
   We have updated the configuration of our Document Management System and are monitoring the results.
3. Aug 27, 2026, 14:21 UTC
   resolved
   This incident has been resolved.

Updates as published by RIPE NCC (original).