Critical incident

iAdvize (HA): P0 - Disruption on our platform

Apr 13, 2026, 14:19 UTC

started

15:26 UTC

resolved

1 h 07 min

duration

Affected: Login, Login, Engagement settings, Conversation views, Distribution settings, Message exchange, Channel settings, Conversation closure, Users management, Conversation transfer, Statistics (conversations), Mirroring / Cobrowsing, Sending email, Canned answer

Current status of iAdvize (HA): Operational — live iAdvize (HA) status

Timeline

Apr 13, 2026, 14:19 UTC
investigating
We are experiencing the following issues: - Some agents are not receiving any chats despite being in “available” status. - Others are encountering a blank page. - Access to the supervision interface is completely unavailable.
Apr 13, 2026, 14:36 UTC
identified
The issue has been identified and a fix is being implemented.
Apr 13, 2026, 15:01 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 2026, 15:26 UTC
resolved
This incident has been resolved.

Updates as published by iAdvize (HA) (original).

Other services with incidents at the same time

Seismic Software 14:44 UTC · Performance issues for customers in US West1 Region
Genially 14:10 UTC · Genially viewer redirect to error page
EGYM 13:37 UTC · Users cannot check-in to Keepcool / Neoness gyms

More iAdvize (HA) incidents

October 21, 2026 PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619
October 12, 2026 P1 - Impossible to open conversation
August 26, 2026 P0 - Disruption on our platform
June 17, 2026 P1 - Platform disruption: Knowledge Library & AISA unavailable
June 15, 2026 P1 - Platform disruption: Knowledge Library & AISA unavailable
April 14, 2026 P0 - Disruption on our platform