Major incident

iAdvize (HA): P1 - Platform disruption: Knowledge Library & AISA unavailable

Affected: AI Shopping Assistant

Current status of iAdvize (HA): Operational — live iAdvize (HA) status

Timeline

1. Jun 15, 2026, 14:03 UTC
   investigating
   We are currently experiencing disruptions on our platform: knowledge libraries are not accessible in the admin, and AISA / Conversation Starters are returning empty messages / no responses.
2. Jun 15, 2026, 14:07 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jun 15, 2026, 14:09 UTC
   resolved
   This incident was resolved at 15:55.

Updates as published by iAdvize (HA) (original).