iAdvize (HA) outage history and status
Is iAdvize (HA) down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
100%
uptime, 90 days
3
incidents, 90 days
—
median time to fix
Oct 21, 2026
last incident
iAdvize (HA) components
Bots
- AI Shopping Assistant Operational
- Copilot for Agent Operational
- Bot service (except AI features) Operational
Onsite Channels
- Chat Operational
- Video Operational
- Mobile SDK Operational
Visitor’s interface
- Engagement Notification Operational
- iAdvize Messenger Operational
Conversation Panel (Desk)
- Login Operational
- Conversation views Operational
- Message exchange Operational
- Conversation closure Operational
- Conversation transfer Operational
- Mirroring / Cobrowsing Operational
- Canned answer Operational
Administration
- Login Operational
- Engagement settings Operational
- Distribution settings Operational
- Channel settings Operational
- Users management Operational
- Statistics (conversations) Operational
- Sending email Operational
- Knowledge Operational
APIs
- Rest API Operational
- GraphQL API Operational
- Webhook Operational
Third Party Channels
- Facebook Operational
- Facebook Messenger Operational
- WhatsApp Operational
- SMS Operational
- Mobile App (iOS/Android) Operational
iAdvize (HA) outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 21, 2026, 14:08 UTC | PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 | No impact | 17 h 58 min |
| Oct 12, 2026, 08:06 UTC | P1 - Impossible to open conversation | Major | — |
| Aug 26, 2026, 08:21 UTC | P0 - Disruption on our platform | Critical | — |
| Jun 17, 2026, 12:08 UTC | P1 - Platform disruption: Knowledge Library & AISA unavailable | Major | <1 min |
| Jun 15, 2026, 14:03 UTC | P1 - Platform disruption: Knowledge Library & AISA unavailable AI Shopping Assistant | Major | 6 min |
| Apr 14, 2026, 15:08 UTC | P0 - Disruption on our platform Login, Login, Engagement settings, Conversation views, Distribution settings, Message exchange | Critical | 56 min |
| Apr 13, 2026, 14:19 UTC | P0 - Disruption on our platform Login, Login, Engagement settings, Conversation views, Distribution settings, Message exchange | Critical | 1 h 07 min |
| Apr 9, 2026, 10:05 UTC | P0 - Platform disruptions | Critical | — |
| Mar 6, 2026, 11:02 UTC | P1 - Copilot Conversation Processing Disruption AI Shopping Assistant | Major | <1 min |
| Feb 27, 2026, 08:29 UTC | P1 - Whatsapp conversation processing is blocked Facebook, Facebook Messenger, WhatsApp, SMS | Major | 26 min |
| Jan 30, 2026, 08:21 UTC | P2 - Random errors with our Shopping Assistant | Minor | — |
| Jan 23, 2026, 12:30 UTC | P2 - Random network connectivity issue between the Shopping Assistant and its knowledge base. | Minor | <1 min |
| Dec 1, 2025, 14:10 UTC | P2 - Latency in Copilot's response time AI Shopping Assistant | Minor | 2 h 05 min |
| Nov 17, 2025, 09:00 UTC | P2 - It is no longer possible to record a date using the selector in certain reports. Statistics (conversations) | Minor | 2 h 21 min |
| Oct 27, 2025, 02:30 UTC | P3 - Desk agent session issues | Minor | <1 min |
| Oct 6, 2025, 07:30 UTC | P1 - Ongoing disruption on Copilot feature and Knowledges ingestion AI Shopping Assistant, Copilot for Agent, Bot service (except AI features) | Major | 8 h 22 min |
| Sep 23, 2025, 11:08 UTC | P1 - Disturbances on conversation flow from social channels Facebook, Message exchange, Facebook Messenger, Conversation closure, WhatsApp, SMS | Major | 21 h 29 min |
| Sep 18, 2025, 10:13 UTC | P1 - Conversation creation instabilities Chat | Major | 1 h 30 min |
| Sep 8, 2025, 07:49 UTC | P1 - General instabilities Conversation views, Message exchange, Conversation closure, Conversation transfer, Mirroring / Cobrowsing, Canned answer | Major | 2 h 59 min |
| Aug 20, 2025, 13:57 UTC | P2 - Limited Bot Presence Engagement Notification, Distribution settings, Bot service (except AI features) | Minor | <1 min |
| Jul 3, 2025, 07:12 UTC | P1 - Notification not showing on websites Engagement Notification | Major | 42 min |
| Jun 19, 2025, 13:45 UTC | P1 - Copilots are not responding & conversation instability AI Shopping Assistant, Statistics (conversations) | Major | 2 h |
| Jun 19, 2025, 08:39 UTC | P1 - Copilots are not responding & conversation report instability AI Shopping Assistant, Statistics (conversations) | Major | 18 min |
| May 31, 2025, 12:57 UTC | P2 - stats indexing problem Statistics (conversations) | Minor | 1 h 39 min |
| May 22, 2025, 08:30 UTC | P1 - Copilots are not responding AI Shopping Assistant, Copilot for Agent, Bot service (except AI features) | Major | 34 min |
51 incidents in our archive since November 29, 2023.
When and where iAdvize (HA) fails
By weekday
Most incidents start on Mon.
- Mon16
- Tue4
- Wed9
- Thu15
- Fri5
- Sat2
- Sun0
Most affected, last 12 months
- AI Shopping Assistant3
- Statistics (conversations)3
- Canned answer2
- Channel settings2
- Conversation closure2
- Conversation transfer2
- Conversation views2
- Distribution settings2
When iAdvize (HA) went down with others
- Oct 12, 2026, 07:42 UTC 12 services reported incidents within the hour
Scheduled maintenance
- Oct 29, 2026, 05:30 UTC Scheduled maintenance on October 29 : Database Engine Upgrade (Session 2 of 2)
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FAQ
- Is iAdvize (HA) down right now?
- At our last check iAdvize (HA)'s official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does iAdvize (HA) go down?
- iAdvize (HA) reported 3 incidents in the last 90 days (2 major or critical), with 0 minutes of major outage: 100% uptime.
- When was the last iAdvize (HA) outage?
- The latest reported incident started on Oct 21, 2026, 14:08 UTC: "PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619", resolved after 17 h 58 min.
- How long do iAdvize (HA) outages last?
- Half of iAdvize (HA)'s incidents in the last 90 days were resolved within —.
Source: iAdvize (HA) official status page · RSS of iAdvize (HA) incidents · status badge for your site