Critical incident

EGYM: Users cannot check-in to Keepcool / Neoness gyms

Current status of EGYM: Operational — live EGYM status

Timeline

1. Apr 13, 2026, 13:37 UTC
   identified
   Users are not able to checkin for Keepcool / Neoness gyms. We are contacting Keepcool to fix the issus as soon as possible. There is no need to notify us of this incident, we will inform you once the incident is resolved.
2. Apr 13, 2026, 14:16 UTC
   identified
   Users who had an existing Keepcool/Neoness account can no longer check in. We have contacted Keepcool's technical support team, who are currently working on a fix. There is no need to notify us of this incident, we will inform you once the incident is resolved.
3. Apr 13, 2026, 15:42 UTC
   monitoring
   A fix has been deployed and the issue has been resolved. Some passes created before the deployment (at 5pm) may still be affected.
4. Apr 13, 2026, 16:42 UTC
   resolved
   The system is back to normal, but if you're still experiencing any issues, please don't hesitate to contact our support team.

Updates as published by EGYM (original).