Major incident
Herbalife: Due to vendor (NTPLC) issue, Members are unable to reach the contact center in Bangkok, Thailand
Nov 4, 2026, 02:23 UTC
started
03:35 UTC
resolved November 5, 2026
25 h 11 min
duration
Affected: Sales/Call Center
Current status of Herbalife: Operational — live Herbalife status
Timeline
- Nov 4, 2026, 02:23 UTCinvestigatingWe are currently investigating the issue.
- Nov 5, 2026, 03:35 UTCresolvedThis incident has been resolved.
Updates as published by Herbalife (original).
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More Herbalife incidents
- November 2, 2026 Due to vendor (MitraTelecom Global Mandiri) issue, Members are unable to reach the Contact Center in Jakarta, Indonesia
- October 27, 2026 Some Members in Vietnam are unable to purchase event tickets via the APAC Event Ticket website.
- October 25, 2026 An order rate dip was observed on myHerbalife.com globally. Members may have experienced slowness or encountered errors when attempting to place orders on the site.
- October 22, 2026 Due to vendor issue (Genesys), Contact Center agents at the Malaysia Contact center were not able to answer the calls
- October 19, 2026 Due to vendor (Avoxi) issue, Members are unable to reach the Contact Center in Kiev, Ukraine
- August 9, 2026 Order rate dip is observed on India myHerbalife.com website