Critical incident

USG Services: OneUSG Connect Issues Reported

Affected: OneUSG Connect – Database, OneUSG Connect – Core Practitioner, OneUSG Connect – Employee and Manager Self-Service, OneUSG Connect- Careers Applicant Access

Current status of USG Services: Operational — live USG Services status

Timeline

1. May 7, 2026, 11:52 UTC
   investigating
   OneUSG Connect is experiencing an unexpected outage and is not available. We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available. If you have questions or concerns, please contact the USG Service Desk by email at [email protected]
2. May 7, 2026, 12:48 UTC
   monitoring
   OneUSG Connect Support has restored full functionality of access to OneUSG Connect. We will continue to monitor this system for stability. If you are still experiencing issues with access to OneUSG Connect, please contact the USG Service Desk at [email protected] or 877-251-2644.
3. May 8, 2026, 18:12 UTC
   resolved
   After monitoring the situation, OneUSG Connect Support has confirmed the stability of OneUSG Connect. The system should continue operating normally. In the event that you experience any further issues with access to OneUSG Connect, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).