Major incident

Authorize.net: Sandbox Account Creation - Service Disruption

Affected: Developer Center

Current status of Authorize.net: Operational — live Authorize.net status

Timeline

1. May 5, 2026, 09:23 UTC
   investigating
   Authorize.net is aware of an issue that is currently affecting Sandbox Account creation process. Users may receive an error message stating: “The sandbox is experiencing technical difficulties. Please try to create a test account in a few minutes.” We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with creating Sandbox accounts within the Developer Center. Reported Start Time: 5 May 2026, 07:57 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC25405313
2. May 5, 2026, 13:43 UTC
   resolved
   The issue affecting the Sandbox Account creation process has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 05 May 2026, 07:57 GMT Reported End Time: 05 May 2026, 12:34 GMT Impact: Users are now able to use the Sandbox Account creation process as normal. Next Update: No further updates, issue is resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC25405313
3. May 5, 2026, 23:29 UTC
   postmortem
   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-10486)

Updates as published by Authorize.net (original).