OutageDB

Help Scout outage history and status

Is Help Scout down right now?

No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
100%
uptime, 90 days
6
incidents, 90 days
1 h 30 min
median time to fix
Sep 22, 2026
last incident

Help Scout components

AI Services

Public APIs

Help Scout outage history

Nov: 1 incidents, 8 min of major outage 1 Nov Dec: 4 incidents, 139 min of major outage 4 Dec Jan: 2 incidents, 0 min of major outage 2 Jan Feb: 3 incidents, 8 min of major outage 3 Feb Mar: 9 incidents, 0 min of major outage 9 Mar Apr: 6 incidents, 11 min of major outage 6 Apr May: 2 incidents, 0 min of major outage 2 May Jun: 2 incidents, 0 min of major outage 2 Jun Jul: 4 incidents, 404 min of major outage 4 Jul Aug: 5 incidents, 0 min of major outage 5 Aug Sep: 1 incidents, 0 min of major outage 1 Sep Oct: 0 incidents, 0 min of major outage Oct
Help Scout incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.
Started (UTC)IncidentImpactDuration
Sep 22, 2026, 18:56 UTC Mailbox counts, folders, reports, search results
Mailbox counts, folders, reports, search results
 Minor 36 min
Aug 31, 2026, 15:09 UTC Mailbox counts
Mailbox counts, folders, reports, search results
 Minor 3 h 57 min
Aug 18, 2026, 15:38 UTC App Access Issues
AI Drafts, AI Answers, AI Summarize, AI Assist
 Minor 3 h 12 min
Aug 14, 2026, 14:59 UTC Beacon Issues
Beacon
 Minor 1 h 18 min
Aug 13, 2026, 23:17 UTC SLA issues
Web App
 Minor 1 h 42 min
Aug 6, 2026, 16:12 UTC Report Loading
Mailbox counts, folders, reports, search results
 Minor 1 h 13 min
Jul 24, 2026, 22:08 UTC Delays with Inbox counts, folders, reports and search results
Mailbox counts, folders, reports, search results
 Minor 1 h 01 min
Jul 14, 2026, 12:17 UTC Docs Errors
Docs Sites
 Major 6 h 44 min
Jul 9, 2026, 14:59 UTC App Access Issues
Web App
 Minor 2 h 16 min
Jul 6, 2026, 11:31 UTC Automatic Workflows not running
Web App
 Minor 3 h 56 min
Jun 30, 2026, 07:40 UTC Delays with report exports
Mailbox counts, folders, reports, search results
 Minor 3 h 07 min
Jun 17, 2026, 11:46 UTC Global Search Slowness
Web App, Inbox API, Mailbox counts, folders, reports, search results
 Minor 22 h 59 min
May 8, 2026, 00:43 UTC Inbound Email Delay and Sluggish Behavior Across Help Scout
Web App, Email Processing, Mailbox counts, folders, reports, search results
 Minor 1 h 22 min
May 6, 2026, 16:53 UTC Docs and AI Answers Issues
Docs Sites, AI Answers
 Minor 1 h 47 min
Apr 27, 2026, 12:43 UTC Connection Issues
Web App
 Minor 10 min
Apr 21, 2026, 19:50 UTC AI Feature Issue
AI Drafts, AI Answers, AI Summarize, AI Assist
 No impact 2 h 11 min
Apr 20, 2026, 14:52 UTC Connection Issues
Web App
 Critical 11 min
Apr 14, 2026, 16:21 UTC AI Drafts: Intermittent issues generating AI Drafts
Web App
 No impact 40 min
Apr 13, 2026, 21:51 UTC Reporting Views Displaying Inconsistent Metrics
Web App
 Minor 1 h 36 min
Apr 8, 2026, 16:40 UTC Inbound Email Issues
Email Processing
 Minor 6 h 30 min
Mar 25, 2026, 17:47 UTC Outbound Email and Draft Creation Issues
Email Processing
 No impact 13 min
Mar 21, 2026, 16:39 UTC Folder and View Issues
Mailbox counts, folders, reports, search results
 Minor 23 h 41 min
Mar 20, 2026, 17:00 UTC Docs Errors
Docs Sites
 No impact 1 h 12 min
Mar 19, 2026, 20:50 UTC Drafts Not Loading Properly
Web App
 Minor 48 min
Mar 12, 2026, 17:36 UTC Closed Folder Issues
Mailbox counts, folders, reports, search results
 Minor 24 min

50 incidents in our archive since July 11, 2025.

When and where Help Scout fails

By weekday

Most incidents start on Mon.

  • Mon13
  • Tue9
  • Wed7
  • Thu12
  • Fri7
  • Sat2
  • Sun0

Most affected, last 12 months

  • Web App19
  • Mailbox counts, folders, reports, search results11
  • Email Processing7
  • Docs Sites5
  • AI Answers3
  • Beacon3
  • AI Assist2
  • AI Drafts2

When Help Scout went down with others

Other marketing & crm services

FAQ

Is Help Scout down right now?
At our last check Help Scout's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
How often does Help Scout go down?
Help Scout reported 6 incidents in the last 90 days (0 major or critical), with 0 minutes of major outage: 100% uptime.
When was the last Help Scout outage?
The latest reported incident started on Sep 22, 2026, 18:56 UTC: "Mailbox counts, folders, reports, search results", resolved after 36 min.
How long do Help Scout outages last?
Half of Help Scout's incidents in the last 90 days were resolved within 1 h 30 min.

Source: Help Scout official status page · RSS of Help Scout incidents · status badge for your site