Major incident

Help Scout: Docs Errors

Affected: Docs Sites

Current status of Help Scout: Operational — live Help Scout status

Timeline

1. Jul 14, 2026, 12:17 UTC
   investigating
   We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.
2. Jul 14, 2026, 12:29 UTC
   monitoring
   Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.
3. Jul 14, 2026, 14:23 UTC
   identified
   Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.
4. Jul 14, 2026, 15:44 UTC
   monitoring
   Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.
5. Jul 14, 2026, 19:00 UTC
   resolved
   Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!

Updates as published by Help Scout (original).