Minor incident

Grafana Cloud: Phone call notifications to numbers in Russia and Kazakhstan are blocked

Affected: Incident Management and Response (IRM)

Current status of Grafana Cloud: Operational — live Grafana Cloud status

Timeline

1. Oct 13, 2026, 09:23 UTC
   investigating
   Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
2. Oct 13, 2026, 21:35 UTC
   investigating
   Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
3. Oct 16, 2026, 19:44 UTC
   investigating
   Phone call notifications to numbers in Russia and Kazakhstan are still blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
4. Oct 19, 2026, 11:39 UTC
   resolved
   Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.

Updates as published by Grafana Cloud (original).