Major incident

Sauce Labs: 2026-October-13 Service Incident

Affected: EU-Central, EU-Central, EU-Central

Current status of Sauce Labs: Operational — live Sauce Labs status

Timeline

1. Oct 13, 2026, 08:58 UTC
   investigating
   We are experiencing an issue with the Sauce Labs UI in EU-Central-1 data center. We are investigating.
2. Oct 13, 2026, 10:04 UTC
   investigating
   We are still experiencing issues with the Sauce Labs UI in the EU-Central-1 data center. We are continuing to investigate.
3. Oct 13, 2026, 11:38 UTC
   investigating
   We have made progress in narrowing down the cause of the ongoing Sauce Labs UI issues in the EU-Central-1 data center. The investigation is ongoing.
4. Oct 13, 2026, 13:30 UTC
   investigating
   We are working closely with our third-party providers to resolve the ongoing issue in the EU-Central-1 data center. The investigation is ongoing.
5. Oct 13, 2026, 15:39 UTC
   investigating
   We are continuing to work with our partners and relevant teams to investigate and resolve the ongoing issue in the EU-Central-1 data center. We will share further updates as more information becomes available.
6. Oct 13, 2026, 22:10 UTC
   resolved
   The root cause of issue affecting our UI access in the EU-Central-1 is tied to an ongoing incident with one of our third-party infrastructure providers in the data center. While our team is keeping this incident ticket closed on our end, we are actively tracking the provider's ongoing investigation and will monitor performance closely.

Updates as published by Sauce Labs (original).